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I Think I Have the Ethernet Line in Correctly Now How Do I Download the Software

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HP Notebook PCs - Solve Cyberspace or LAN Connection Issues When Using an Ethernet Cable to Connect to a Router or Modem (Windows Vista and XP)

A figurer continued to the Internet using an Ethernet cable may occasionally lose its connection to the Net. The computer may be connected directly to a cablevision service modem or DSL modem, or there may be a router between the computer and the modem. While some of the tasks listed below volition resolve problems if the figurer has lost its connection to other network computers, network storage devices, or network printers, this document primarily addresses a lost Cyberspace connectedness.

annotation:

About of the troubleshooting steps below are quick and piece of cake to perform. However, earlier you lot perform the Advanced Network Troubleshooting or endeavour to download and install drivers or programs on your computer, try connecting another computer to the network to verify the problem is with the computer rather than a network event.

Never connected

If the figurer was never successfully connected to a network or the Internet, contact your Internet service provider (ISP) for a wired LAN installation programme and instructions, or see one of the following documents:

Wireless Connection

If the computer has lost a network or Cyberspace connection on a wireless network, encounter one of the following documents:

Do this first

In that location are some simple troubleshooting steps you lot can perform before beginning the manual or advanced troubleshooting sections. These simple troubleshooting steps tin can solve many network and Internet connectivity issues.

Cheque network cabling connexion

On almost computers, there are light emitting diodes (LEDs) next to the physical connection where the Ethernet cablevision plugs into the computer. The LEDs glow or blink to indicate the electric current status of the network device. If the Ethernet connector on your computer does non have LEDs, you can look at the router to verify that the LEDs blink when the network cable is continued.

Employ a Category 5 or Category 5e network cablevision (likewise referred to as a Cat-five Ethernet cable) with RJ45 connectors on each finish. A cable with smaller RJ11 connectors is used for connecting a dial-upwards modem to a telephone line.

1. RJ45 network connector

2. RJ11 telephone connector

1. If the LEDs on the Ethernet connector blink as the estimator is being used, the network carte is connected properly to the network. To proceed testing, get to Recycle power to reset the router and modem.

2. If the LEDs are non glowing, there may be a physical problem with the cable or connection. Do 1 or more of the post-obit:

   • Unplug the Ethernet cable, blow out any dust from the connector, and re-plug the cable to establish a practiced connection.

   • Connect the calculator to the network using a dissimilar Ethernet cable.

   • Connect the Ethernet cable directly from the computer to the modem to bypass all of the network wiring and the router.

   • If available, connect another reckoner to the network connector to decide if the problem is with the computer or the network.

Recycle ability to reset the router and modem

The LEDs on the router and the modem should glow and glimmer when there is a connection between the reckoner, the network router, the modem, and the Cyberspace. You should refer to the manufacturer'southward documentation for specific details. In general, one of the LEDs on the router glows steadily when at that place is a concrete connection between the components, and a different LED blinks only when data is being transferred from the Internet access provider. If the specific LEDs on the modem are non glowing or blinking, it indicates there is a problem with the Internet connection even if the LEDs on the router indicate connections betwixt the computers and resources.

If the router cannot connect to the Internet, the browser displays a Cannot find server error message. To reset the router and the modem to their default status, consummate the post-obit steps:

1. Turn off your modem.

2. Unplug the power, Ethernet and phone line/cablevision from the modem.

3. Plow off the router (if present in the network).

4. Unplug the power, Ethernet and phone line/cable (if using a modem router) from the router.

5. Shut down the figurer.

6. Wait for xxx seconds for the power to misemploy from the devices.

7. Re-connect the Ethernet, phone line/cable and power to the modem.

8. Turn on the modem and wait for the modem to consummate the startup process.

9. When all bachelor LED lights are steady on the modem, connect the Ethernet, phone line/cable and power to the router.

10. Look till the router completes the startup process and all available LED lights are steady.

11. Turn on the reckoner and attempt to reconnect to the Internet.

Manual Troubleshooting

You can manually troubleshoot Cyberspace connexion problems by completing the post-obit tasks in the sequence they are listed.

Verify the network (NIC) is enabled

Reset the modem, router, and the computer. If the glowing LEDs indicate a good physical connectedness, simply the computer cannot connect to the Internet or to a network resource, verify that the network device is enabled and has found the IP and DNS addresses automatically.

note:

If connected to a private network, the computer may crave the use of specific IP and DNS addresses. See the network ambassador for the company's requirements.

For a PC with Vista

1. Click Showtime, type Network and Sharing in the search field, and then select Network and Sharing Heart from the list.

2. Select Manage network connections in the left console of the Network and Sharing Center window. The Network Connections window opens.

4. If the status of your Local Area Connection is disabled, right-click the Local Expanse Connexion icon and select Enable. Otherwise, go to the side by side stride.

5. Correct-click the Local Area Connection icon and select Properties. The Local Expanse Connection Properties dialog box opens.

6. On the Networking tab, select the Internet Protocol (TCP/IP) connection and click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens.

7. On the Full general tab, verify that both the Obtain an IP address automatically, and the Obtain DNS server address automatically options are selected, and then click OK to take the values.

For a PC with XP

1. Click Offset, Run, type ncpa.cpl in the Open field, and then click OK. The Network Connections window opens.

3. If the condition of your Local Surface area Connection is disabled, right-click the Local Surface area Connexion icon and select Enable. Otherwise, go to the next stride.

4. Correct-click the Local Area Connection icon and select Backdrop. The Local Surface area Connectedness Properties dialog box opens.

5. On the General tab, select the Internet Protocol (TCP/IP) connection and click Backdrop. The Cyberspace Protocol (TCP/IP) Properties dialog box opens.

6. On the General tab, verify that both the Obtain an IP accost automatically, and the Obtain DNS server accost automatically options are selected, and then click OK to accept the values.

Remove Dial-Upwardly connection setting from the browser

When a reckoner is connected to the Internet using a dial-upwards modem, the connectedness programme creates an entry that forces the figurer to try using the dial-upwardly connection. When you try to use your browser, y'all may encounter a dial-up connexion message or a Web folio unavailable while offline error. To resolve these problems, you must disable the dial-up connectedness setting.

note:

These steps work with Internet Explorer. The steps may be different for other Web browsers.

1. Open your browser, then click Tools, and Internet Options.

2. In the Cyberspace Options dialog box, click the Connections tab.

3. Select the Never dial a connexion selection.

4. Click OK to salve the settings.

Close and then re-outset the browser to view a site on the web.

Examine the IP accost to identify network problems

When computers are connected to the Cyberspace or to a network, the advice is managed by using Internet Protocol Addresses (IP Address). An IP Address is a unique address that consists of 4 numbers separated by periods. For virtually cablevision and DSL devices, this number is assigned to the computer automatically by the ISP. If the Internet access provider cannot assign the computer an IP Address, Windows assigns a default address or generates an error message.

Follow the steps beneath to find the IP Accost, and then troubleshoot accordingly:

1. For Windows Vista, click Start, type cmd in the Search field, and press the Enter key to open the command window.

   For Windows XP, click Start, Run, type cmd.exe in the Open field, and and so click OK.

2. Type ipconfig /all at the command prompt, then press the Enter central.

3. Look at the IP Accost listed in Ethernet adapter Local Area Connection and have the indicated action.

   Figure : Control window with IP accost

   

   • If the IP Accost is shown as Media Asunder, Car-configuration Address, or Fatal fault: cannot read IP configuration, the NIC drivers are not installed or are corrupted.

   Figure : Command window without IP accost

   

Check network status using the network icon

The network connection icon in the system tray indicates if the computer has a connection or , or does not accept a connection or , to the network or to a cable service modem or DSL modem. If there is no icon, either the icon brandish is turned off (in XP), or the network driver is missing or corrupted.

To display the network connection icon, do the post-obit:

For a PC with Vista

The network connectedness icon should display if whatsoever network (NIC) driver is installed. If the icon is non displayed, the driver is corrupted or missing. Run across, Download and install network commuter.

For a PC with XP

1. Click Start, Run, type ncpa.cpl in the Open field, and then click OK. The Network Connections window opens.

3. Right-click the Local Area Connection icon, and select Properties. The Local Area Connection Properties dialog box opens.

4. On the General tab, verify that both the Bear witness icon in notification area when continued, and the Notify me when this connection has limited or no connectivity options are selected, and then click OK to take the values.

   Effigy : Local Expanse Connectedness Backdrop

   

The network connection icon will brandish in the system tray.

Download and install network driver

If the network connection icon is not displayed in the system tray, and the computer cannot connect to a network, you tin can install the required processor chipset and network interface bill of fare (NIC) drivers using one or more of the following installation options. HP recommends that y'all also update the BIOS, if available. As y'all review the options, click the Detailed Instructions link for more information.

Depending on the model, y'all should install the chipset drivers (Intel or Nvidia), NIC driver, or the Ethernet commuter.

Installation Options	Advantages
Run HP Support Assistant.	If the computer can connect to the Internet, HP Support Assistant can install the drivers for you. If you practice not accept a network connection, use 1 of the other Installation Options that do non require a network and Net connection.
Update or reinstall original drivers using Device Managing director. Detailed Instructions	Very quick and easy. Helpful if the driver is corrupted or was never installed. Will non aid if the commuter was uninstalled or deleted. Does non require a network and Internet connection.
Install the original drivers using Recovery Manager. Detailed Instructions	Bachelor if the computer has the original HP image. Not available if the operating system was inverse. Does not require a network and Internet connection.
Download and install the original or updated drivers from the HP web site. Detailed Instructions	Requires utilize of another computer with an Internet connection. The drivers must exist downloaded from the Software & Driver downloads page on the HP web site, copied onto a disc or thumb bulldoze, and then copied onto the computer that is missing the network driver. The drivers on the web site are the latest updated drivers. The latest BIOS and other drivers and software can too be downloaded.

Install device drivers using the Device Manager

When networking hardware is not working correctly, Windows reports an fault bulletin in Device Manager. Utilise the following steps to refresh or reinstall the device drivers.

1. For Windows Vista, click Start and blazon Device Manager in the Search field. Select Device Manager when information technology becomes available in the Programs list. The Device Manager window opens.

   For Windows XP, click Start, Run, type devmgmt.msc in the Open field, and then click OK. The Device Manager window opens.

2. If the Network adapters category is present in Device Manager skip to Pace four.

3. If the Network adapters category is not listed in Device Manager, check the following list and accept the appropriate action:

   • Networking hardware is not installed. Install a new network PCMCIA card per the card manufacturers' suggestions. This does non utilize to on-board networking hardware.

   • The network menu is not seated fully into its socket. Remove and reseat the network PCMCIA carte. This does non apply to on-lath networking hardware.

4. If a network adapter is listed under the network adapter category, simply has a yellow assertion mark over its icon or , do the following:

   • In the Device Director dialog box, highlight each listed driver one at a time and press the Delete key. When prompted, confirm that you wish to delete these drivers. Practise not restart the computer.

   • In the Device Manager dialog box, click the Scan for hardware changes button (near the elevation). Windows will now scan your organization for hardware and install default drivers for annihilation that requires drivers at this time.

   • Software drivers and supportive files may be missing or corrupted. Remove the device from Device Director and reinstall the software past restarting the reckoner.

5. If the network adapter listed has a green adapter icon or , the networking adapter is operation correctly. Complete the post-obit steps to verify the network hardware is working properly.

   • Recheck the cable connections and supercede any cables that have been bent or pinched, or that you doubtable are bad.

   • Recycle the power to the modem, the router, then restart the figurer.

   • Check with the Internet access provider'south support service to verify that their service is operating. Well-nigh ISPs have a phone support number. If an outage is occurring, an automated response almost the ISP's organization-broad service outages volition probably play. In this case, wait until the service comes back.

Install original drivers using the Recovery Managing director

If the computer cannot connect to the Internet but it does take the original HP image, y'all can use the HP Recovery Managing director to install the original device drivers. The HP Recovery Manager can reinstall individual hardware drivers and software that shipped with the specific calculator model. This installation pick is non available if the operating organisation has been changed or if the Recovery drive (usually D:\Recovery) is corrupted or deleted.

To use the HP Recovery Manager to install the original device drivers, consummate these steps.

For a PC with Windows Vista:

1. Click Beginning, blazon Recovery in the Search field, and select Recovery Managing director, when it becomes available.

   note:

   Depending on the computer model, the HP Recovery Manager may be located in the Accessories folder or a different folder.

2. On the Recovery Manager main window, select the Advanced options.

3. On the Advanced options window, select the Hardware commuter re-installation choice, and so click Next.

4. When prompted, click Next to continue.

5. On the Select a driver to reinstall window, highlight the desired network device driver and click Next to begin the installation. Depending on the model, you lot should re-install the chipset drivers (Intel or Nvidia), the Network / Ethernet (NIC) driver, or the wireless LAN commuter.

   

6. Repeat this activity for the other hardware drivers to be re-installed.

7. If prompted after installing the drivers or network application, restart the computer.

For a PC with Windows XP:

1. Click Start, click All Programs, select System Recovery, and click Awarding & Driver Recovery.

2. Select an option to either Reinstall an Application or Reinstall a Driver shipped with the PC, and click Adjacent.

3. Select the desired Application or Driver from the listing, and click Next to begin the installation. Follow any additional instructions.

4. Restart the computer if prompted.

Install original or updated drivers from the HP web site

Sometimes the default drivers provided with Windows will non exist up-to-engagement. If reinstalling the default drivers by using the Device Manager or the Recovery Director does not correct the problem, you lot may need to reinstall the original and updated software drivers from the HP web site.

Since the computer is missing the network device drivers, it cannot connect to the Net and y'all will need to use another computer to download the files. You will need a portable storage device, such as a CD or a thumb drive, to copy the files and so transfer them to the asunder computer.

Download and install the latest driver using 1 of the following procedures:

1. Determine the verbal product number for the computer. The product number is listed on the service tag on the lesser of the case. The model's series number near the brandish is non sufficient for locating the proper drivers.

2. Using a different estimator that can connect to the Cyberspace, go to the HP Software and Drivers spider web page to search for updated drivers.

3. Blazon the product number, and click the Next push button.

4. Select Software & Driver Downloads.

5. Select your operating arrangement, and then click Next.

6. Scroll through the list of drivers and locate the individual network device drivers. Depending on the model, you should download the chipset drivers (Intel or Nvidia), or Network / Ethernet (NIC) driver, or wireless LAN driver.

7. When you click on the name of the driver and the Download options and information page displays, be sure to read the Description to verify that it is the correct driver for your computer.

8. To download and relieve the driver, select Download, and then select Save when prompted.

   Figure : Download and save options

   

   caution:

   Do not select Run because y'all do not want to install this software on this estimator.

9. Navigate to a convenient location on the estimator, such as the desktop, and save the file. Repeat this action for the other files to be downloaded.

10. When all the files are downloaded, copy the files to a portable storage device such as a CD or thumb drive.

11. Re-create the files from the portable storage device to the computer that cannot connect to the network.

12. Double-click the copied files and install the required network drivers and software.

13. Restart the computer and verify the connection to the network and the Internet.

Also, update any Windows drivers and software using Microsoft'south Windows Update feature.

Advanced Network Troubleshooting

If the computer cannot connect to the Internet after doing the quick network checks and the transmission troubleshooting, you tin can complete ane or more than of the following advanced troubleshooting procedures. Y'all may want to use a different figurer to search the HP User support forums for similar network connectedness problems.

Troubleshoot IP protocol settings using the Command Prompt

The ISP should have provided all of the necessary settings and troubleshooting procedures for a proper cable or DSL connexion. If the ISP does not provide technical back up assistance, use the following steps to reset the network settings:

note:

If yous have the settings and troubleshooting procedures from the ISP, apply them instead of the settings in this section.

1. For Windows Vista, click Showtime, type cmd in the Search field, and printing in the Enter cardinal to open the control window.

   For Windows XP, click Showtime, Run, blazon cmd.exe in the Open field, and then click OK.

2. Blazon ipconfig /release at the command prompt and press the Enter key. The control prompt clears.

3. At the new command prompt, blazon the post-obit text: ipconfig /renew and press the Enter key.

4. At the new command prompt, blazon the post-obit text: netsh int ip reset c:\resetlog.txt and printing Enter.

5. Close the Control window.

   If the computer tin can connect to the Internet, yous are washed. If the reckoner still cannot connect to the Net, go on using the following steps.

6. For Windows Vista, click Start, blazon Network and Sharing in the search field, and then select Network and Sharing Center from the list. Select Manage network connections in the left panel of the Network and Sharing Centre window. The Network Connections window opens.

   For Windows XP, click Outset, Run, type ncpa.cpl in the Open field, then click OK. The Network Connections window opens.

7. Right-click the Local Surface area Connection icon and select Properties. If prompted, let the action to go along. The Local Area Connection Properties dialog box opens.

8. Select the Internet Protocol (TCP/IP) name that matches the Ethernet adapter name from the list of items for your connectedness. Practice not remove the check mark side by side to the Internet Protocol (TCP/IP) reference while selecting it. If multiple TCP/IP references are listed, select the one that contains the adapter proper noun being used, such as TCP/IP -> 3Com Fast Ethernet Adapter.

   annotation:

   If there is no listing for Internet protocol (TCP/IP), this is the crusade of the trouble. Click Install, select Protocol, and then click Add. Select a TCP protocol from the list, such as Microsoft TCP IP, and then click OK to install the protocol. Restart the computer if prompted.

9. Select the Net Protocol, and click Properties.

10. Select Obtain an IP address automatically and Obtain DNS server address automatically (if they are not already selected).

11. Click OK to close the TCP/IP Settings window, and then click OK to close the Local Area Connectedness Properties window.

12. Close all remaining windows, restart the computer, and try connecting to the Internet again.

Working with proxy servers and antivirus / firewall software

The Internet browser itself and other software, such equally firewalls or proxy software, that are designed to protect the computer from on-line threats, can prevent the computer from connecting to the Internet. Follow the steps beneath to modify how the software on your figurer works with the Internet:

Verify Proxy Server settings

Most home networks practice not use a proxy server, all the same on a business organisation network, y'all may desire to check with the Arrangement Administrator for specific instructions.

1. For Windows Vista, click Start, type inetcpl.cpl in the Search field, and press the Enter key. The Cyberspace Properties window opens.

   For Windows XP, click Offset, select Run, blazon inetcpl.cpl in the Open field, and click OK. The Internet Properties window opens.

2. In the Internet Properties window, select the Connections tab.

3. Click LAN Settings, and then select Automatically find settings.

4. Remove the check marks to de-select the Utilize a proxy server for your LAN and Use automatic configuration script settings.

5. Click OK to take the changed settings, and then OK to close the windows.

6. Endeavour connecting to the Internet over again. If the estimator connects to the Internet, you are done. Otherwise, continue using these steps.

7. If proxy software is being used on a business organisation network, disable it temporarily and endeavour connecting to the Internet again. If the reckoner can connect to the network and the Internet, check with the System Ambassador on a business network for specific instructions. Some common proxy software applications are:

   • WinProxy

   • WinGate

   • Microsoft Proxy Server

   • Netscape Proxy Server

Verify Firewall and Antivirus settings

HP recommends that all computers be equipped with some type of firewall and antivirus protection. However, these programs can cake all access to the network or Internet if they are not set upward correctly. You should only use one antivirus or firewall programme at a time. Running two or more antivirus or firewall programs at the aforementioned time can make the computer operate slowly or preclude the computer from connecting to a network or the Internet. To review and change firewall and antivirus settings, do the post-obit:

For Windows Vista, click Start, type security in the Search field, and so select Security Center from the listing. Follow the on-screen instructions to verify the security and firewall settings are on.

For Windows XP, click Showtime, Control Console, and so Security Center. Follow the on-screen instructions to verify the security and firewall settings are on.

For testing purposes only - You lot can temporarily disable antivirus and firewall software to determine if one of these programs is preventing access to the Cyberspace.

Using Windows Defender (Windows Vista but)

If y'all do not desire to use any third-party programs, the Microsoft Windows Vista operating arrangement includes Windows Defender, a native firewall and malicious software protection program. Windows Defender protects your reckoner confronting the latest threats, provides spyware detection and removal capabilities, and improves your calculator safety while browsing the Internet.

To turn on the Windows Defender protection, follow these steps:

1. Click Beginning, type defender in the Search field, and then select Windows Defender from the list.

2. If Windows Defender is turned off, click click here to plough it on.

   Figure : Defender turned off

   

3. Once Windows Defender is turned on, follow on-screen instructions for updating your figurer to observe harmful software and prevent it from damaging your reckoner.

   Figure : Check for updates on Windows Defender

   

Using Third-Party Programs

For most antivirus programs, right-click the application icon in the arrangement tray, select the carte option to open the application command window. View the application'southward Help file for instructions on temporarily disabling the protection, and for configuring the firewall or antivirus settings. If the computer operates differently when the antivirus and firewall software is disabled, you have identified the cause of the problem.

If the computer can connect to the network or Cyberspace after temporarily disabling your firewall software, refer to your Internet service provider for the port numbers required to connect. Conform your firewall software to allow these ports to stay open.

warning:

Your computer is vulnerable to security threats when the firewall and antivirus software are disabled. When the testing is completed and the computer can access the Internet, re-enable the firewall and antivirus program and restart the computer.

Reset the default Winsock settings

The communication between the network components is managed by a ready of congenital-in TCP/IP instructions. These instructions and accost tin become damaged or corrupted. If the computer was working but suddenly cannot connect to the network or the Net, you tin can reset TCP/IP to its original default values by using a NetShell (netsh) command.

Eliminate many connection problems caused past third political party software by resetting to the TCP/IP using the following steps.

1. For Windows Vista, click Get-go, type cmd in the Search field, and press in the Enter key to open up the command window.

   For Windows XP, click Start, Run, type cmd.exe in the Open field, and then click OK.

2. Type netsh winsock reset in the command window, and press the Enter central.

3. Allow the control to complete its operation.

4. Shut the control window.

Using the NetShell command to rewrite ii TCP/IP registry keys, provides the aforementioned results as reinstalling the TCP/IP protocol.

I Think I Have the Ethernet Line in Correctly Now How Do I Download the Software

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Source: https://support.hp.com/id-en/document/c00818622

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