Www Sebago Com Uk en Gb Returns
What are the delivery times and postage costs?
We are proud to work with DHL for our deliveries worldwide or mail providers such equally Regal Postal service. Delight be aware that all delivery times stated are guides only and we shall not exist liable for any costs incurred for tardily delivery.
Most of our shoes are despatched using DHL and you tin track the parcel's progress by logging into your account at Herring Shoes, viewing your orders and clicking the DHL link for the social club you are tracking.
We also electronic mail you the tracking number so you lot tin sentry your club progress using DHL's country of the art tracking system at www.dhl.com.
Delight exist aware that we use tracked delivery services due to the value of most of the items we send, therefore we require a signature/identification on delivery. If you lot desire a bundle left unattended at your holding, we may be able to help, but you must be enlightened that once the item is scanned by the commitment driver as delivered nosotros will not be liable for any loss. This means that, although we volition ensure the item is delivered past the driver, nosotros cannot have whatsoever responsibleness if the parcel is missing or damaged. We would always recommend signing for the item personally.
Please note Jersey and Guernsey are not in the Great britain but are Crown dependencies. It may exist best to cull Imperial Mail equally a cheaper option.
Commitment Costs
United kingdom orders
Free delivery when y'all spend over £30. Costless delivery and returns when you spend over £300. U.k. orders under £30 will be delivered via Royal Mail for a toll of £3.
For Uk orders under £300, DHL Express delivery with a Royal Mail return label is £3.00 for customers on our mailing list, or £four otherwise. Royal Mail delivery without a return label is £3.00, and Regal Mail delivery with a Imperial Mail return label is £6.00.
Overseas orders nether £300 on full price items
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Lower rates may apply for orders of small items - check your basket for details.
Overseas orders over £300 on full price items
For all overseas countries, delivery and returns will be free if you spend over £300 on total cost items.
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PLEASE Annotation: for some countries we will be unable to offer a returns service - if this is the case we will contact you lot to make other arrangements.
Delivery and returns are Always Gratis for members of our Cordwainer Guild .
Royal Postal service
If you select the non-standard option of a Royal Mail delivery service you may accept to pay different amounts to those shown in a higher place, depending on what land yous are in and what products and quantities y'all are ordering. In all cases the commitment will be clearly displayed in your basket earlier you lot are asked to provide any personal data.
Commitment Times
Uk orders via DHL are normally delivered side by side working day if the shoes are in stock and the order is placed earlier 1pm. Herring shoes are always in stock merely other brands may not be. If your lodge is urgent delight phone call united states and check availability before ordering. Europe is commonly 3-half-dozen days from date of despatch and outside Europe is normally 3-6 Days from date of despatch.
Customs and Tax
Please note that orders from NON-UK countries have 20% tax deducted at source when you select the country of commitment on our site. Customers may incur some small Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may likewise be a treatment fee. Import duties and handling fees are not Herring Shoes' responsibility. If you lot refuse to accept delivery and we have to get the shoes returned to us you volition have to pay the courier and whatever duty costs out of any refund we make to you.
In the event of replacements or repairs being sent to not-Britain countries no duty is normally charged.
Delight read the section above regarding returns, exchanges and refunds for additional data.
Volition you lot deliver to an accost that is not my Card holder accost?
Yes nosotros will on most occasions. Nosotros may sometimes, notwithstanding, take to insist that an order is delivered to the registered carte address as a way to mitigate fraud which is at our discretion.
Free Delivery Offers
We are able to offer gratis delivery to some countries merely there are some limitations that apply and so please read these terms and conditions carefully.
In the U.k. all deliveries and returns are free.
Returns Exchanges and Refunds
If you are non completely satisfied with the items yous take purchased, you can return them for a refund or exchange. Delight read the following information carefully.
Customers in the UK - render options
To employ Royal Mail:
If you lot have chosen i of our delivery options that includes a Imperial Mail service return label yous can use this and drib your package off at any post part.
To utilize DHL:
If you have chosen ane of our delivery options that includes a DHL render, you will either have been sent a DHL render characterization which you can use at a DHL service bespeak or with an arranged collection, or if you do not have a pre-printed label, see below.
If you have an business relationship (you did non choose guest checkout) login to your Herring Shoes account and click the "return an item" link.
If you checked out every bit a guest use this link to render an particular via DHL.
Customers Exterior the U.k.
If you accept a pre-paid render characterization, please follow the instructions on your return form.
If you practice not have a pre-paid return label:
Please employ DHL or your postal service as this should avoid excessive clearance although nosotros recommend you check fees before sending. If y'all choose to use another service then the return fees and any duty and clearance fees will be charged to you.
Yous are responsible for the toll of returning any items unless you ordered a prepaid label with your purchase.
In both instances:
- Write "RETURNING UNSUITABLE GOODS TO SENDER" on the customs grade and the parcel itself
- Tick the "RETURNED GOODS" box on the customs declaration documents.
Delight note that all refunds volition be minus the price of outward postage.
In all cases please ensure the following:
- If you are in whatsoever doubt please call usa before returning an item.
- The items AND box must be returned in the aforementioned saleable condition as received. Shoes volition non be accepted where there are signs of wear on the sole. We suggest trying shoes on rug only.
- Delight contact us within 30 days of receipt of your goods if yous intend to render them.
- We cannot take parcels that incur duty without recovering the duty from y'all.
- Customers are responsible for returning any items and paying whatsoever associated costs where a free return option has not been specified.
- If you lot are missing your Returns Class, you can download the returns form hither.
- Please note that any returns received without an exchange/refund form or whatsoever paperwork will be candy as a refund.
- If you return a buy which was accompanied by a gratis promotional item or items (eg, a pair of free shoe copse) then delight note that you must likewise return the gratis item. We reserve the right to charge for whatsoever promotional items which are not returned.
Refunds for products purchased using a gift voucher
In cases where the product being refunded was paid for or part-paid for using a Herring Shoes gift voucher, nosotros can but provide a refund of the voucher amount in the form of some other voucher. No cash refunds for voucher-funded purchases will be made.
Www Sebago Com Uk en Gb Returns
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